top of page



2020 - 2021

Senior Operation Specialist at Chowbus Inc.

  • Led and mentored new operation employees and provided insights into their day-to-day operations which included delivery time optimization, restaurant satisfaction evaluation, as well as courier route designing

  • Acted as the primary point of contact across Marketing, Product, and IT department to design and implement new operational procedures to increase productivity

2019 - 2020

Operation Specialist at Chowbus Inc.

  • Directly participated in the Customer Care rotation to solve issues presented by customers, drivers, and restaurant owners and make sure all the complaints are addressed in time

  • Significantly increased the on-time delivery rate by recalculating courier routes and through the analysis of customer and restaurant feedback

2018 - 2019

Human Resources Specialist 

  • Strategized, facilitated, and implemented all phases of the recruitment process including resume screening, interview set up, offer making, background checks and new employee onboarding

  • Maintained candidate satisfaction at all phases of the relationship by leveraging motivators and incentives to engage candidates and prepare them for next phases of the process



Google UX Design Professional Certificate | Coursera

I have completed seven courses, developed by Google, that include hands-on, practice based assessments and are designed to prepare us for introductory-level roles in UX design

2014 - 2018

Indiana University-Bloomington | Bachelor's Degree

Major: Human Resources Management

Minor: Studio Art.

& Expertise

  • Wire-framing

  • Prototyping

  • User Research

  • Affinity Diagraming

  • Personas

  • Usability Testing

  • Figma

  • Adobe XD

bottom of page