Resume
Work
Experience
2020 - 2021
Senior Operation Specialist at Chowbus Inc.
-
Led and mentored new operation employees and provided insights into their day-to-day operations which included delivery time optimization, restaurant satisfaction evaluation, as well as courier route designing
-
Acted as the primary point of contact across Marketing, Product, and IT department to design and implement new operational procedures to increase productivity
2019 - 2020
Operation Specialist at Chowbus Inc.
-
Directly participated in the Customer Care rotation to solve issues presented by customers, drivers, and restaurant owners and make sure all the complaints are addressed in time
-
Significantly increased the on-time delivery rate by recalculating courier routes and through the analysis of customer and restaurant feedback
2018 - 2019
Human Resources Specialist
-
Strategized, facilitated, and implemented all phases of the recruitment process including resume screening, interview set up, offer making, background checks and new employee onboarding
-
Maintained candidate satisfaction at all phases of the relationship by leveraging motivators and incentives to engage candidates and prepare them for next phases of the process
Education
2022
Google UX Design Professional Certificate | Coursera
I have completed seven courses, developed by Google, that include hands-on, practice based assessments and are designed to prepare us for introductory-level roles in UX design
2014 - 2018
Indiana University-Bloomington | Bachelor's Degree
Major: Human Resources Management
Minor: Studio Art.
Skills
& Expertise
-
Wire-framing
-
Prototyping
-
User Research
-
Affinity Diagraming
-
Personas
-
Usability Testing
-
Figma
-
Adobe XD